Assistant Island Restaurant General Manager

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LIVE THE ISLAND LIFE

Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, all while providing 5-star food and service! We look for those who are passionate about growth as we offer a variety of rewarding positions from culinary, front of house and management teams.

You will play an integral role in restaurant’s leadership, inspiring your team to work together to achieve our goals and create an environment of aloha fun.

Come join us, share knowledge on each season’s scratch cuisine, hand crafted cocktails, and provide guest with world class dining - taking them some place great!

SET THE COURSE

Responsible for restaurant operations and to ensure restaurant team delivers exceptional service experiences to our Guests while exhibiting Tommy Bahama Core Values, and Hospitality Standards.

This position is limited to Restaurant locations with annual sales exceeding $7 million. This position works closely with the GM ensuring that all standards, procedures, and business expectations are met.

BE THE ISLAND GUIDE

• Create a learning environment for all Restaurant Team Members to promote sales and service success, and internal career growth.
• Service the guest first and foremost and ensure that the front of the house is running efficiently, and in compliance with all company policies and procedures.
• Creates relationships with guests and is easily identified as the manager.
• Demonstrated ability to handle guest complaints and avoids escalation.
• Partner with GM to implement strategies to increase qualified applicants, including but not limited to proactively recruiting.

Thoughtfully hire, develop, and mentor the team.

• Partner with GM on all aspects of staffing for both Front of House and Back of House positions. Maintain appropriate staff levels, hiring the right people, train continuously, and work to improve restaurant operations every day.
• Understand the importance of following company processes and procedures and ensure adherence to Tommy Bahama and Oxford standards and codes.
• Coaches in the moment and consistently holds staff accountable.
• Facilitate implementation of company learning / training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job.
• Cultivate an environment of open, authentic dialogue with the restaurant team, regional and corporate partners.
• Manage individual restaurant expenses ensuring budgetary compliance and seeks out cost saving opportunities and initiatives.
• Ensure consistent execution of Company policies and procedures.
• Develop / streamline restaurant processes in partnership with the General Manager, Executive Chef and Regional Manager.
• Manage payroll hours to budgeted payroll percentage. Partner with Sr. Management on all issues that may be impacting staffing and labor costs to ensure no area of the business suffers.
• Effectively lead the restaurant’s monthly P&L review.
• Consistently drafts thorough Monday reporting communication.
• Incorporate and administer applicable safety programs for the restaurant, employees, and guests.
• Proactively seek out marketing opportunities / outreach within the community to increase brand awareness and restaurant brand exposure.

Follow all marketing guidelines.

• Ensure employee appearance and behavior appropriately reflects the Tommy Bahama brand image.
• Maintain the facility in partnership with the Retail General Manager, and Restaurant Regional Manager.
• Responsible for embracing, articulating, and reflecting the Tommy Bahama Culture every day. Appropriately model behavior expected by all employees.
• Influence the team to embrace, articulate, and reflect the Core Values.
• Demonstrate the Tommy Bahama Core Values in all business decisions and actions.
• Co-manage team meetings as needed. Ensure restaurant / culinary programs and retail programs are consistently communicated and executed between teams.
• Partner with Retail to leverage the retail / restaurant relationship for marketing and sales events, as well as other joint projects to the benefit of the business and Company.
• Partner with Retail on personnel and operational issues that may, from time to time, involve both the restaurant and retail side of the businesses.
• Partner with Retail General Manager, Executive Chef and Bar Manager on all expenses that are shared with restaurants.
• Demonstrated ability to identify COGS opportunities and implements action plans to remedy issues.
• Demonstrated ability to train and develop Assistant Managers.
• Thorough knowledge of Health Department and Ecosure Guidelines. Exhibits ability to conduct inspection.
• Ensure all roles and responsibilities are clear within management and all team members. Be accountable.
• Be receptive to feedback and coaching.
• Know all food and beverage menus including ingredients, preparation methods, and presentation.
• Possess complete knowledge, application, and enforcement of all Hospitality Standards.
• Practice 100% of the time proper cash handling and proper operation of the point-of-sale system.
• Ensure all federal / state / local liquor laws are followed.
• Ability to lead kitchen staff as needed.
• Monitors retail sales in comparison to budget and prior year.
• Has ongoing knowledge of retail promotions.
• Other duties as assigned.

ESSENTIALS FOR LIFE IN PARADISE

• Minimum 4+ years hospitality experience
• Minimum 2+ years Restaurant Management / Leadership experience
• Must have current food handler’s card and alcohol service certification as required by federal / state / local law.
• Familiarity with Open Table reservation system preferred.
• Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet / Intranet, and Outlook e-mail.

ESSENTIAL PHYSICAL REQUIREMENTS

• Able to life and or move up to approximately 40 lbs. frequently.
• Ability to bend / stoop / kneel frequently.
• Able to routinely stand approximately 8 hours per day.
• Has ability to travel up to 10% of the time.
• Abel to work scheduled shifts determined by business needs.

Mahalo (thank you) for your interest in Tommy Bahama!

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