Customer Service Representative & Dispatch Coordinator

Are you the ideal candidate for our Customer Service Representative & Dispatch Coordinator position?

The right candidate thrives in an environment that is fast paced, but steady. We’re hiring a motivated individual who likes to roll up their sleeves and get the job done.

Your potential coworkers and managers have a vested interest in your success. We at Reitmeier want to find someone that strives to be the best person possible and will work to make sure that person is successful.

Here are some questions to help you know whether this position is right for you :

• Are you good with people?
• Are you looking for a career?
• Are you looking to take ownership of that career and be seen as a vital member of a team?
• Are you looking to learn a position and then help shape the future direction of what that position could be?
• Are you passionate about helping people and seeking to create an enjoyable experience for yourself and those around you?
• Are you looking for growth potential and an opportunity to work with a wide breadth of customers and commercial clients all across the Portland Metro area?
• Can you contribute to an environment oriented to sustainable relationships, open communication, and cohesive team effort?
• Do you want to feel appreciated and supported by those you work closely with?
• Do you keep a positive and professional attitude under stressful circumstances?
• Do you thrive from the feeling of a job well done and helping a customer in need?

To be qualified for the Customer Service Representative & Dispatch Coordinator position, you must have :

• High school diploma or equivalent; associate degree or certification in business administration or a related field preferred.
• Previous experience working with customers and scheduling software, in an office environment is preferred.
• Strong communication and interpersonal skills, with an emphasis on written and verbal communication.
• Proficient in MS Office Suite
• Ability to transition to and from various tasks throughout the day and prioritize competing demands.
• A desire to quickly take on new challenges and skills as required by job.

Your specific responsibilities will include, but not limited to the following :

Being a front-line liaison to our customers, vendors, and employees, answering phone calls and helping those callers find the right solutions and resources.

Helping to schedule appointments with customers on behalf of our HVAC technicians to ensure they can access, maintain, and repair equipment in a timely manner.

Create work orders and assign job tags for technicians so that they know where they are headed next and help to ensure they have complete and up to date information prior to their arrival on site.

Initiate purchase orders and order parts and materials from vendors, as well as coordinate with technicians to ensure those parts are delivered timely to complete work assigned.

Track and maintain the list of open work orders and help to gather all necessary parts and equipment as well as manage lead times and customer & management expectations.

Learn to utilize our dispatch software to assign tasks and coordinate with Service Manager to ensure the best technician possible is being dispatched to the customer’s site.

Be extremely detail oriented and a great communicator. It is imperative that we are thorough, thoughtful, and intensely focused on providing accurate information to one another.

Work directly with the Service Manager on other projects, responsibilities and challenges that might arise.

Please apply and provide Previous Work Experience & a Cover Letter by September 27th, 2024. We hope to begin follow ups in the immediate few weeks.