Medical Contact Center Specialist - (Bilingual: English/ Spanish Speaking): Remote

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.

With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Medical Contact Center Specialist - (Bilingual : English / Spanish Speaking) : Remote

Rotating shift to cover from 8 : 00 AM ET to 9 : 00 PM ET

Remote position in the US #LI-REMOTE

Main Responsibilities :

To respond to medical information queries / product quality complaints / general queries that may be received over the telephone call, email, fax, etc.

Receive information, record and reporting Adverse Drug Reaction in timelines (according to the regulations and to internal WI / SOPs) that may be received over the telephone call, email, fax, etc.

Execute drug safety data management processes a combination of call intake, call dialogue documentation, peer review, case follow-up, report preparation and submission to regulatory authorities.

Create and revise training materials based on procedural, system, and regulation updates.

Responsible in conducting trainings and checks the effectiveness of the trainings as required.

Guide Junior associates in managing voice calls (as required).

Perform and support different activities as assigned tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.

Assume responsibility for quality of data processed.

All other duties as needed or assigned.

Minimum Requirements :

BS / BA + 3 to 4 yr of safety experience

Degree preferred to be in one or more of the following disciplines : Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.

Safety experience includes actual experience processing AE / SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.

Prior call center experience required.

Spanish speaking is a requirement

Pay Range : $70,000 - $80,0000 USD

Benefits : All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees / certifications, as well as internal equity and market data.

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.

For more detailed information, please . Application Deadline : June 21, 2024.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials.

Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need.

Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.