Job Description
Job Description
Title of Position : Social Service Supervisor FLSA Status : Exempt
Department : Transitional Housing
Reports to : Program Director
Salary : $61,019.34 per year
Positions reporting to this position : Case Managers
Purpose of the Position :
The Social Service Supervisor is responsible for ensuring Case Managers working in shelters provide quality services to families in accordance with all the Department of Homeless (DHS) services, the NYS Office of Temporary Disability Assistance (OTDA), and Win requirements.
The Social Service Supervisor will provide supervision to Case Managers using Evidence Based Practices (EBP), Motivational Interviewing (MI), Trauma Informed Care (TIC), and boundary setting.
Responsibilities :
Provide comprehensive case management including individual and group counseling services and other appropriate support services to clients in the absence of the Case Managers.
Supervise Case Managers and provide coaching, training, and staff development as needed.
Manage the shelter’s multidisciplinary team.
Champion the use of Evidence Based Practices (EBP) in all aspects of Win services.
Use and promote EBP, MI, MIC, and TIC to exceed program goals.
Assume responsibility for Program Services in the absence of the Program Director.
Participate in DHS daily housing metrics calls.
Provide crisis intervention, oversee day-to-day case management services and ensure weekly case conferences.
Ensure all Case Managers conduct an initial needs assessment with new families within 48 hours of arrival at the shelter and begin to develop an Individualized Living Plan (ILP).
Participate in Child Safety Conferences and provide information as a Mandated Reporter to the Administration for Children’s Services (ACS) as needed.
Ensure Case Managers are provided with orientation and training related to their responsibilities in maintaining the Uniform Client Chart.
Ensure Case Managers maintain current and accurate confidential case records with all required documentation.
Audit the Client Assistance and Rehousing Enterprise System (CARES) database, review essential documentation, and monitor chart maintenance for OTDA, DHS, and Win audit readiness.
Work with community service providers to ensure clients receive essential services including mandated substance abuse treatment and mental health services.
Attend regularly scheduled CARES training sessions to obtain DHS updates.
Develop and conduct client activities / workshops.
Schedule and attend client monthly house meetings.
Provide feedback to the Program Director to ensure resources are available and the goals of the program are achieved.
Prepare accurate and timely reports required by funders and Win.
Perform other related duties as needed.
Essential Functions :
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