Position Summary : The Reservationist & Room Service Coordinator will be responsible for managing all aspects of guest reservations for Casa Tua New York, ensuring an outstanding dining experience.
Additionally, this role will handle room service order taking for the Hotel, ensuring timely and accurate delivery of orders.
This position requires exceptional customer service skills, attention to detail, and the ability to multitask effectively.
Manage and coordinate dining reservations via phone, email, and online platforms.
Provide exceptional customer service to guests, including addressing inquiries and special requests.
Maintain a thorough knowledge of the restaurant’s menu, specials, and policies.
Handle booking modifications and cancellations with professionalism and efficiency.
Collaborate with the restaurant team to ensure smooth seating arrangements and guest experiences.
Assist with the preparation of daily reservation reports and guest feedback.
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