Community Manager Job at MESS HALL in Washington

Overview

A bright, motivated, organized, and energetic candidate to become our Community Manager. This position manages the lifecycle of our relationships with our Members (makers) – from Membership sales and onboarding, to creating paths to foster our Members’ growth. The role also creates and maintains strategic partnerships with external organizations to develop meaningful programming and other amenities, thereby making Mess Hall the top food accelerator in the city.

Responsibilities

• Membership : Recruit new Members and renew existing Members to meet quotas; serve as the main point of contact for all current Members and prospective Members; provide fantastic customer service and sharp public relations skills; continually develop and expand the Mess Hall brand internally and externally with the goal of making all Members proud of their Membership; provide tours, manage and conduct new Member orientations / onboarding as part of the Mess Hall customer acquisition process / strategy; collect and organize Members’ documents including but not limited to Business Licenses, Certificates of Insurance, etc.; manage invoicing and light accounting tasks associated with collecting payments and applying to invoices; assist the Founder with miscellaneous projects, communications, and administrative tasks.
• Programs, Partnerships, and Marketing : Continually improve and introduce new programs and partnerships for Members and the larger entrepreneurial community while maintaining / expanding our many existing partnerships; serve as the main information conduit for Members—including everything from weekly Member “update” emails, to updates on policies / procedures / operations, to event announcements and promotions; assist with Mess Hall’s events on an as‑needed basis; serve as the voice of Mess Hall to the public—including managing the social media calendar / posting regularly to social media channels and other content marketing efforts as needed; write Press Releases, social media content, newsletters, communications materials, and material for campaigns; serve as a brand ambassador by attending pertinent community events to attract new customers and partners, which might occur outside of normal business hours.

Qualifications

Compensation

The salary is highly competitive, based on skill level. As a full‑time employee, you’ll also receive a benefits package including health insurance, accrued vacation time, sick leave, and a 401(k) plan with employer contribution.

How to Apply

Please submit your resume and 1‑2 paragraph cover letter in your own words, detailing why you want to work for Mess Hall by emailing : jobs@messhalldc.com . Applications submitted without a cover letter will not be considered. AI‑generated cover letters will not be considered.

About Mess Hall

Mess Hall is a unique Culinary Incubator. We offer independent food entrepreneurs access to shared commercial kitchens while providing valuable programming to launch and accelerate the growth of these local business. We have a fantastic reputation and are regarded as a vibrant and diverse local food community. Mess Hall provides exclusive resources, support, a strong social network, and innovative partnerships to help pave a path to success for our Members.

Mess Hall is located near the historic Brookland section of Washington, DC. We have received continual press recognition and national accolades since our opening in 2014. We are recipients of the 2015 Mayor’s Sustainability Award for our greening practices, recognized as one of the Top Business Accelerators in the nation by the US Small Business Administration, and recognized with a Top Innovators award by the Washington Business Journal in 2016. We were also a RAMMYs Finalist for 2020‑2021.

Equal Opportunity Employer

Mess Hall is an equal opportunity employer. We are committed to diversity and building an equitable and inclusive workplace for people of all backgrounds and experiences. We encourage members of traditionally underrepresented groups to apply, including people of color, LGBTQ+ people, veterans, and people with disabilities.

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