$1,000 Sign On Bonus for offers accepted by September 30, 2024. Terms and Conditions apply
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.
This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.
The Patient Access Representative handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and / or procedures.
This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.
Licensure, Certification, or Registration Requirements for Hire : N / A
Licensure, Certification, or Registration Requirements for continued employment : N / A
Experience REQUIRED :
Previous experience with computers, Microsoft Office software and navigating the Internet
Previous experience keyboarding with the ability to type 40 words per minute
Experience PREFERRED :
Work experience with medical insurance, HMO, managed care, electronic medical billing / order entry / registration systems, and appointment scheduling
Previous work experience in a healthcare setting and knowledge of medical terminology
Education / training REQUIRED :
High school graduate or GED
Education / training PREFERRED :
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program
Independent action(s) required :
Able to perform daily activities with minimal supervision : being self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedure that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Functions in a self-directed manner to accomplishments of routine activities
Supervisory responsibilities (if applicable) : N / A
Additional position requirements :
Depending on assignment, may be required to work off-shifts and / or weekend and holidays.
Incumbents may be considered essential depending on departmental assignment.
Age Specific groups served : All
Physical Requirements (includes use of assistance devices as appropriate) :
Physical : Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities : Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental / Sensory : Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional : Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change
SP 9000 Hematology / Oncology and Breast Health Clinics
Workday Day (United States of America)
EEO Employer / Disabled / Protected Veteran / 41 CFR 60-1.4.
Licensed Practical Nurse LPN- Stony Point Pelvic Health Clinic- Days
No weekends, holidays or nights are required and our team members enjoy free onsite parking at our Stony Point campus. We are seeking a skilled and compassionate LPN to join our clinic and play a key role in providing comprehensive healthcare to patients. The LPN job delivers and accurately document...
Patient Access Representative Senior - Stony Point
A Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access Senior Representative greets patients; se...
Registered Nurse RN- Stony Point Pelvic Health Clinic- Days
No weekends, holidays or nights are required and our team members enjoy free onsite parking at our Stony Point campus. The Clinical Nurse II job demonstrates a mastery of clinical skills and begins to apply this knowledge to a specific patient population. The Clinical Nurse III job demonstrates clin...
Patient Service Representative (PSR) - Pediatric Specialty Clinic
The Patient Services Representative will serve as the main point of contact for all patients and the community. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical ...
Registered Nurse (RN) - Stony Point Endoscopy - Days
The Clinical Nurse II job demonstrates a mastery of clinical skills and begins to apply this knowledge to a specific patient population. The Clinical Nurse III job demonstrates clinical knowledge at the unit level and begins to apply this knowledge to a specific patient population. The Clinical Nurs...
Registered Nurse RN- Stony Point Multispecialty Surgery Clinic- Days
Join our awesome team at the Stony Point Multispecialty Surgery Clinic! We provide care to patients for a variety of surgical services to include urology, bariatric surgery, colorectal surgery, transplant surgery, wound care and endocrinology. The Clinical Nurse II job demonstrates a mastery of clin...
Licensed Practical Nurse Lpn- Stony Point Pelvic Health Clinic- Days
No weekends, holidays or nights are required and our team members enjoy free onsite parking at our Stony Point campus. We are seeking a skilled and compassionate LPN to join our clinic and play a key role in providing comprehensive healthcare to patients. The LPN job delivers and accurately document...
Registered Nurse RN- Stony Point Multispecialty Clinic- Days
We are a fast-paced Multispecialty Clinic at Stony Point that is primarily comprised of patient services in Internal Medicine Specialties. The Clinical Nurse II job demonstrates a mastery of clinical skills and begins to apply this knowledge to a specific patient population. The Clinical Nurse III j...
Patient Access Representative Supervisor - Adult Outpatient Pavilion - Days
The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure efficient and effective operations. This may include a combination of some or all the following: reception; insurance ve...
Patient Care Technician- Bone Marrow Transplant Center and Clinic- Days- PRN
Contribute to the patient experience by accurately identifying the patient, by observing safety goals and reporting to a licensed independent practitioner, manager and/or Registered Nurses regarding the patient’s physical and mental responses to the plan of care or any incident posing harm or threat...