A company is looking for a Contact Center Operations Manager to support its growing business operations.Key ResponsibilitiesOversee daily operational processes and performance metrics for the contact centerManage Workforce Team processes including forecasting and schedulingDrive continuous improvement by fostering a data-focused approach to contact center processesRequired QualificationsBachelor's degree in business, data analytics, marketing, psychology, or a related field3-5 years of experience in a Contact Center Operations Manager or similar leadership roleProficiency in call center software and CRM systemsStrong proficiency in Microsoft Office Suite and Google WorkspaceKnowledge of industry regulations and compliance standards related to call center operations
Contact Center Operations Analyst
A company is looking for a Contact Center Operations Analyst II to analyze and improve contact center operational processes. ...
Supervisor, Contact Center Operations (CA Only)
Supports contact center staff with day-to-day oversight and resources for contact center operations. Serves as primary point of contact for contact center and operations employees and resolves complex issues. Oversees daily operations of contact center teams by planning, directing, and evaluating te...
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Senior Manager of Programs & Operations, Fink Center for Finance
Senior Manager of Programs & Operations, Fink Center for Finance. Under the direction of the Fink Center's Faculty & Executive Director, the Senior Manager of Programs and Operations will:. The Fink Center for Finance and Investments ("The Fink Center") serves as the focal point for advancin...
Contact Center Manager
A company is looking for a Manager, Contact Center - REMOTE. ...
Operations Manager
This position will be responsible for the day to day operations of two Residential Treatment Programs, including management of staff, ensuring smooth operation of the facility including support with client admissions and discharge, and ensuring Evolve is meeting all compliance requirements for JCAHO...
LAC Clearance Center Operations Manager
The Clearance Center Operations Manager is responsible for the efficient operation of a Clearance Center, with accountability for the operations functions. The Operations Manager leads the team to achieve established goals for sales, production, customer service, payroll, safety and expense control ...
Manager, Catering Operations - The Music Center
As the Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory. Twice named one of...
Clearance Center Operations Manager
The Clearance Center Operations Manager is responsible for the efficient operation of a Clearance Center, with accountability for the operations functions. The Operations Manager leads the team to achieve established goals for sales, production, customer service, payroll, safety and expense control ...
Program Manager V Contact Center Technology
In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategi...