Workforce Management AnalystAkaasa Technologies • United States
Workforce Management Analyst
Akaasa Technologies • United States
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job_description.job_card.job_descriptionAbility to manage dual-platform deployments and support CCaaS migration efforts. Proficiency in user management, work queues, activity codes, skills assignment, scheduling. Skilled in capacity planning, intraday management, and contingency modeling. Ability to manage custom report development, activity code creation, and hierarchy management. Proficient in Excel, PowerPoint, and data visualization tools for workforce analytics.
Workforce Management Analyst
West Des Moines, IA WILL CONSIDER RELOCATIONS
12+ months 3 days in office / 2 days remote
Client - Wells Fargo
LOCATION DETAILS -noted below
- WILL CONSIDER RELOCATION CANDIDATES
This role acts as the bridge between operations, technology, and strategy - using data and workforce tools to ensure the right number of people are working at the right times, on the right platforms
2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management.
Strong analytical skills for building and interpreting forecasts using historical contact volume and handle time data.
Comfortable presenting to all levels including senior managers and directors, translating technical insights into business impact.
Experience in application testing, system configuration, and defect tracking for workforce platforms.
Skilled in building dashboards, performance scorecards, and presentation decks for executive consumption.
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Workforce Analyst • United States
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