Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers / customers.
Advocates on the caller / customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers / customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
EDUCATION / EXPERIENCE REQUIRED : High school diploma or G.E.D. equivalent required. One year of experience related to patient admitting, registration and / or insurance eligibility and verification in a hospital or medical office setting preferred.
EPIC training / experience preferred. Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical / non-clinical staff.
Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Additional Information
Organization : Henry Ford Wyandotte Hospital
Department : Clerical Radiology-Brownstown
Shift : Day Job
Union Code : Not Applicable
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