Summary of Responsibilities :
Reporting to the Assistant Director Front Office responsibilities and essential job functions include but are not limited to the following :
- Assist the Front Office in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception Royal Service Concierge Guest Relations and Guest Services in the daily operational duties for these areas
- Consistently offer professional friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Compensation : $80000 per annum
Qualifications :
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English
- Minimum of 1 year previous proven supervisory experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of MicrosFidelio Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
Remote Work : Employment Type :
Employment Type : Fulltime
Fulltime
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