Customer Service Representative
Job Description
Job Description
Customer Service Representative
West Babylon, New York
Check-Mate Industries LLC located in West Babylon, NY has an immediate opening for a Customer Service Representative to work in its West Babylon, New York facility.
Over the past 55 years, Check-Mate has proven to be the winning move for hundreds of customers in a diverse range of industries.
The company has been recognized as an innovator and leader in tool & die, stampings and assemblies. Whether producing high-precision tools and progressive dies, stamping, or assemblies for everything from healthcare to personal security products, Check-Mate out-thinks , out-maneuvers , and out - performs its competition.
ESSENTIAL FUNCTIONS : Includes, but may not be limited to the following
- Customer Service Representative establishes relationship with customers by communicating and resolving issues.
- Customer Service Rep is responsible for order entry and / or maintenance for assigned accounts in ERP system (PLEX)
- Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI / CMINT team members.
- Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
- Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
- Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
- Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
- Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance / approval from supervisor when necessary.
- Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
- Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
- Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
- Customer Service Representative forwards quotes from estimating to the customer.
- Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS
- High School Diploma or GED from Accredited Institution of Higher Learning
- Manufacturing experience strongly preferred
- Prior customer service experience a plus.
- Microsoft Office Suite basic to above average computer skills including Excel
- ERP experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
EOE / AA / M / F / VET / D
Powered by JazzHR
2IANLR5Nh4
Template - Customer Service Representative
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Provides excel...
Customer Service Representative | Ny | Ronkonkoma | 17 Aug 2021
Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on CARSTARs ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative | Ny | Ronkonkoma | 11 Nov 2021
Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on CARSTARs ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Senior Customer Service Representative
The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory and optimizing the Companys truckloads. Assist customers in determining order requirements or services. Minimum 3 years customer service experience in a Big Box retaile...
Insurance Customer Service Representative
Customer Service Representative – Melville, NY. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking ...
Customer Service Representative
Skills:Follow-up, Active Listening, Telephone Etiquette, Empathy, Adapting to Change, Typing Skills, Basic Software Skills, Basic Computer Skills, Customer Service, Call Center Support, Customer Relations, Customer support, Entering Data, Emails, Order Processing, Vendor Management Experience:Entry ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
Customer Service Representative will be responsible for providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers. Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive custome...