IT Service Operations, Senior Specialist

About the Role

Grade Level (for internal use) :

The Team

You will join a team dedicated to protecting the services and reputation of all products under Market Intelligence. With a plethora of technologies running on a multitude of platforms across datacentres from traditional DC’s to cloud native you will be exposed to it all.

The team actively work on managing incidents, running weekly change cabs, investigating previous incidents and identifying areas of improvement to minimise future events.

Team members are given the opportunity perform data analysis and reporting along with presenting their findings to service owners.

What’s in it for you

Within the S&P Global Market Intelligence organization, this position gives the individual an opportunity to deliver an improved and streamlined inc / prb / chg across the Division.

We believe that where these 3 roles traditionally would have been separate, they actually have a cyclic dependency on each other, and so we are looking for colleagues who have experience in one, but willing to master all 3.

The individual will have constant interaction with managers and developers across the hundreds of MI products, MI’s dedicated Technology Core team of Engineers and Specialists along with our DTS partners.

Every day will present a different challenge and give you the opportunity to consistently push your technical and organisational skills.

Responsibilities

• Running incident management calls, driving technical teams across multiple disciplines, technologies and business to rapidly resolve issues
• Compose articulate and technically accurate updates for the incident be able to accurately represent the business impact.
• Actively participate in change and problem calls to ensure out of the box’ thinking and partnership from all parties to improve quality.
• Understand and report key metrics to business lines to allow them to identify gaps and where they need to invest to reduce failures.

What are we looking for

• Minimum of 6 years experience in an ITSM or infrastructure related role
• Excellent spoken and written communication skills in English
• Be able to simultaneously engage a variety of individuals, building strong relationships and encourage robust discussions.
• Flexible and adaptable; able to work in ambiguous situations
• Have an appreciation of technical infrastructure from traditional 3 tier architecture to cloud native.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.