To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities include up to and not limited to :
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
- Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
- Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
- Other duties as assigned.
Minimum Requirements :
- Bachelors or Associates Degree in technical related field of study preferred.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with Fanuc, Mitsubishi, and / or Siemens and controls are a PLUS.
- Good verbal and written communication skills with exceptional customer service orientation.
- Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
- Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
- Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .
Field Service Engineer - Dallas/Fort Worth, TX
The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites. We are looking in the Dallas/Fort Worth, TX, area for a qualified addition to the Field Service team. Diag...
CNC Field Service Engineer
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Developing, preparing, generating, and analyzing on...
CNC Field Service Engineer
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Developing, preparing, generating, and analyzing on...
CNC Field Service Engineer
Field Service Engineers are paid hourly with opportunities for overtime, including travel time. Assist in product development by training end customers' Service Engineers on the installation and maintenance of new product lines. One of gpac's top clients, a leading manufacturer of precision CNC manu...
CNC Field Service Engineer
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Developing, preparing, generating, and analyzing on...
Automation Field Service Engineer
Bachelor's degree; in job related field or. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creat...
Electrical Field Service Engineer/Remote/Travel/PLC
Electrical Field Service Engineers focusing on installation, maintenance, and troubleshooting the company’s machinery at customer locations. Associate degree in Electrical Engineering or related field. At least three years of experience in a similar electrical service or maintenance role. ...
Field Services Engineer
The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. The Field Service Engineer supports direct interactions with customers and consumers who are experiencing quality issues which have been attributed to Fortune Bran...
Field Service Controls Engineer
Install, train, troubleshoot, and repair our machines on and off site .Set up routine maintenance schedule for clients .Travel to our client sites to support and advise on our machines directly to our clients .Remotely support automation and machinery systems .Communicate with internal teams on cust...
Field Service Engineer (Milwaukee) 1672
As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines AZ and NM. Managing inventory, trip planning, and administrative tasks related to service functions. Associates degree in engineering, c...