Customer Care Coach

VirtualVocations
Boca Raton, Florida, United States
Full-time
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A company is looking for a Customer Care Representative II / Coach.Key Responsibilities : Answer inquiries from CCRI Representatives regarding general product and operational questionsAct as first line of escalation to ensure customer challenges are resolved satisfactorilyAssist as training support for new hire representativesRequired Qualifications : One or more years of customer contact handling utilizing both written and verbal communication, assisting front line reps preferredProficiency with technology and its function as a resource for solving problemsA demonstrated track record of meeting KPI's, Metrics and GoalsA working knowledge of Microsoft OfficeThe ability to work any assigned shift within Customer Care's hours of operation

3 days ago
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