Community Relations Director

Job Title : Community Relations Director

Location : Darien, CT

Employment Type : Full-Time

Department : Sales

About Us :

Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands : Maplewood and Inspīr.

Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents.

We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day.

If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise.

Join us and help shape the future of senior living!

Overview :

The Internal Director of Sales (Community Relations Director) is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects to the community from professional outreach activity, inquires, tours, and other sales related initiatives.

Key Responsibilities :

• Meet or exceed community sales standards
• Maintains or grows resident occupancy to maximum levels
• Works in partnership with department heads, Executive Director, and General Manager to conduct tours with prospects and host marketing events
• Follows up on all leads and documents accordingly
• Ensures strong first impression of the community
• Trains and engages associates in sales process to drive community and company success
• Maintains strong professional relationships and community connection
• Answers telephone inquiries, schedules visits, conducts tours and closes sales as per sales and marketing goals
• Meets and greets visitors and tours prospects
• Ensures that the building shows a positive first impression, communicate issues to supervisor
• Ensures model apartments are well appointed, clean, and neat
• Ensures qualified leads are entered in YARDI
• Cultivate leads and database, including written and oral communication
• Ensure use of YARDI within community is timely and accurate
• Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community sales & marketing plans

What We are Looking For :

• Bachelor’s degree in marketing, human services, or business management preferred
• Excellent customer service and public relations skills
• Cheerful and welcoming personality
• Keen desire to serve seniors
• 3 5 years sales / marketing experience in hospitality or healthcare, with a proven track record
• Effective problem solving skills
• Creative approach to achieving goals
• Experience working with seniors and families
• Proven record identifying and developing professional referral sources and developing strong partnerships

Why You’ll Love Working With Us :

• Innovative Culture : We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART : We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities : We promote and foster career development and continuous learning.
• Work-Life Balance : We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits : We offer a competitive compensation package including monthly commissions, bonus, health insurance, 401K with match, paid time off, and more.

Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company.

Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)