Seasonal Keyholder

Job Description

Job Description

Seasonal Key Holder – Holiday 2025About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Seasonal Key Holder – Role Overview

As a Seasonal Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life during the busiest and most exciting time of the year. From November through mid-January, you will support exceptional customer experiences, maintain visual standards, and ensure smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer.

This is an ideal opportunity for someone passionate about creativity and customer service who thrives in a fast-paced, team-oriented environment.

Please note : Seasonal employees must be available to work throughout the duration of the holiday season (November – mid-January). Requests for time off during this period cannot be accommodated.

Key Responsibilities

Customer Experience & Community

Deliver a warm, personalized customer experience during peak holiday shopping periods

Share product knowledge and storytelling to inspire thoughtful, intentional purchases

Support the team in building lasting connections with new and returning customers

Team Support & Leadership

Lead by example on the sales floor, modeling service standards and energy

Assist with onboarding seasonal associates and mentoring team members

Foster a supportive, collaborative environment during high-volume days

Store Operations & Merchandising

Perform opening and closing responsibilities with accuracy and reliability

Assist with holiday inventory receiving, stocking, and floor replenishment

Maintain visual standards that showcase Topdrawer’s curated assortment

Sales & Business Support

Contribute to daily sales goals, conversion, and AOV

Help ensure store cleanliness, presentation, and readiness at all times

Stay up-to-date on product knowledge and promotions

You Are

An experienced retail associate or key holder (2+ years preferred)

Reliable and committed to working through the full holiday season

Warm, dependable, and energized by building customer relationships

Detail-oriented, adaptable, and able to multitask in a fast-paced environment

Passionate about creativity, design, and intentional living

Why Join Topdrawer for the Holidays?

Gain leadership and retail experience with a growing luxury brand

Work alongside a passionate, creative team during the most festive season of the year

Generous Employee Discount on our beautifully designed tools for living, traveling, and creating

Compensation & Seasonal Details

Seasonal, part-time hourly role

Monthly Sales Commission Opportunities

Employment runs from November 1, 2025 – January 11, 2026

No time-off requests will be approved during this period

Additional Information

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements : This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position