Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Roles and Responsibilities :
- Publish Floor Walk report with incident and service request details.
- Assist users in logging incidents and requests.
- Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the report.
- Manage VIPs whenever required.
- Install, fully configure, and support a range of operating systems and applications.
- Answer customers’ questions and resolve problems regarding the supported suite of applications.
- Assist in resolving various connectivity issues onsite.
- Coordinate schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
- Have experience in troubleshooting Video Conferencing units.
- Expertise in troubleshooting desktop issues.
- Manage Comms Room.
- Perform telephony and network port patching.
- Troubleshoot complex desktop issues.
- Provide hands and feet support for network and server-related faults.
- Provide support for IT-related issues for medical devices and equipment.
- Provide printer support and troubleshooting.
- Support for Client Specific application troubleshooting.
- Coordinate with vendors and log calls with them.
- Manage new starter requests and induction.
- Perform Physical Asset Audit whenever required and report on assets monthly.
- Proactively check on user assets and comms room assets and ensure the Asset Management tool is up to date.
- Manage the queue and resolve tickets within SLA.
- Share reports with Team Lead.
In-depth knowledge of :
- Attending escalations for the team.
- Proactive floor walks on every site visit.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.
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