Location : Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.
Summary : Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions.
As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.
Key Responsibilities :
- Assist patients and prescribers through inbound / outbound phone calls or web support.
- Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
- Serve as a liaison between patients and internal expert teams.
- Participate in extensive paid training to ensure proficiency in Accredo / Cigna systems and procedures.
- Maintain high call volume productivity, handling an average of 30-50 calls daily.
- Adhere to scheduled work hours and meet performance metrics.
Role Summary : Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively.
This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications :
- High School Diploma or equivalent required.
- 1+ years of customer service experience.
- Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
- Ability to excel in a high-volume call center environment.
- Strong communication skills, both written and verbal.
- Organized with excellent time-management abilities.
- Customer-oriented with the capacity to adapt to various patient perspectives.
- Must be available to work within Contact Center hours : Monday through Friday, 8 : 00 am to 11 : 00 pm EST, and Saturday, 8 : 00 am - 5 : 00 pm EST.
- Reliable internet connectivity and a dedicated workspace free of distractions required.
- Must attend 100% of training within the first 90 days of employment.
Join Our Team : Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients.
We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.
Remote P&C Licensed Customer Experience Representative (Oct. 28th start date)
Customer Care Representatives’ essential responsibility is to be the voice of Pets Best by bringing the best customer service experience to our customers. Licensed Sales Representative provide excellent customer service support to policyholders, third party referral sources, and veterinary clinics. ...
Customer Service Representative - Bilingual English, French
The Customer Service Dental Technical Representative provides sales and technical assistance for all products sold by the company. The Representative is communicating with customers primarily by phone, fax, email and internet in an immediate, friendly, professional and efficient manner. Deliver exce...
Bilingual Customer Service Representative (English/Spanish)
The Bilingual Customer Service Representative will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. A Day in the Life as a Bilingual Customer Service Representative:. Qualifications to be a Bilingual Customer Service Repr...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agen...
Customer Service Representative - Work From Home
Competitive pay - As a Customer Service Rep you'll: Receive and resolve a high call volume of inbound and outbound calls via the ACD system; Answer questions from providers, health insurances and members, regarding referrals and claims; Provide education regarding managed care processes and services...
Customer Service Representative (work From Home)
Competitive Salary / Paid Training - As a Customer Service Rep you'll: Manage inbound and outbound calls; Resolve customer concerns effectively and efficiently; Build sustainable relationships and trust with customer accounts through open and interactive communication; Ensure customer satisfaction i...
Ft Customer Service Representative (work From Home)
Competitive pay / Comprehensive health plans / PTO / Retirement savings - As a Customer Service Rep you'll: Answer incoming telephone calls; Resolve customer questions, complaints and requests; Adhere to internal policies and procedures; Utilize working knowledge of the organization's services to me...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - TurboTax (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...