Jewelry Sales Manager - Michigan Avenue
Neiman MarcusChicago, IL, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionManages people, product and placement, and sales promotion within department Recruits, hires, trains, and develops sales team, as applicable Owns Associate performance management, career development, and coaching as needed Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues Communicates expectations for Associate behavior and holds Associates accountable Manages team's daily prioritization of tasks Sets goals for team in alignment with department objectives and supports Associates in achieving them Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience Maintains a strong presence on the floor and is aware of what is happening throughout the day Proactively builds positive and productive relationships with vendors, customers, merchants, etc. Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations Partners with functional leads for execution of in-store selling events Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community 4-6 years of relevant experience, luxury retail fashion experience preferred 4-year degree preferred Proven track record achieving business results History of building, leading, motivating, and coaching teams to achieve objectives Excellent oral and written communication skills Strong attention to detail "Win together" mentality Basic proficiency with MS Office Product Suite, advanced proficiency preferred Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption Structures messages in a clear logical manner using the most appropriate communication medium Responsible for the performance and career development of direct reports Actively recruits and hires quality talent to add to team, planning for and creating talent bench Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure Evaluates and calibrates performance fairly and provides feedback with consistent follow-up Assures that rewards are tied to objectives and requirements Promotes a positive environment of achievement, recognition, and celebration Serves as a role model by establishing and adhering to high ethical standards Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates Speaks with truth and candor, modeling how to challenge the status quo appropriately Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly Creates a gracious and welcoming environment for internal and external customers as well as other partners Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks Tracks progress against departmental strategies to execute properly and successfully Proactively shares information, best practices, and new ideas with team to improve business and performance Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input) Uses critical thinking skills to analyze problems and to recommend viable solutions Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted Continuously builds skills and knowledge through training, coaching, and career experiences Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry Conveys energy and enthusiasm for NMG and personal work Adapts personal approach in response to diverse situations and people Responds to unexpected changes in work environment with creativity and resilience Establishes and upholds high personal standards for individual work and environment Maintains a customer-centric mentality versus a solely store-centric one Medical, Dental, Vision Benefits Disability Benefits Paid Parental Leave, Paid Family Leave, and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financial Solutions NMG Associates Core Discount of 30% Personal and Professional Development Opportunities
Retail Store Sales
Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.
What You'll Do
Business Ownership
- Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
- Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
- Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
- Provides input on strategic objectives for the store and sets priorities accordingly by department
- Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
- Establishes plans and strategies in partnership with Client Development Lead(s)
- Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
- Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
- Supports audit compliance to enforce department and stockroom controls, as applicable
People
Customer Experience
What You Bring
Passion for People
Passion for Business
Passion for Personal Growth
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including :
For more information, please click "Our Benefits" section on our career site or reference the link here : https : / / www.neimanmarcusgroup.com / benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into
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