Customer Service / Sales Clerk

Job Description

Job Description

Description :

Since 1983, DK Turbines has been one of the most trusted suppliers of airframe, turbine and avionics parts for the corporate aviation fleet. DK Turbines stocks a wide variety of airframe parts for Learjet, Falcon, King Air, Citation, Hawker and Challenger aircraft and engine parts for TFE731, TPE331, CJ610, CF700, and PT6 engines. Our goal is to provide the parts needed to get and keep aircrafts flying.

Job Summary :

Respond to customer telephone inquiries, provide prompt and courteous customer service. Problem-solve with customers and serve as a point of contact for customer issues within the company. Demonstrate the organization’s core values of professionalism, integrity, diversity, inclusion, and safety.

Functions / Responsibility :

• Assist customers with quotes and inquiries on availability of inventory
• Follow up with customers in outstanding quotes
• Maintain and develop relationships with existing customers and vendors
• Protect customer information in accordance with privacy laws
• Respond and manage difficult customer situations in a professional manner
• Input accurate customer data into database system
• Assist with shipping of customers’ orders
• Communicate with Manager and Supervisor on customers concerns
• Must be able to perform the essential functions with or without reasonable accommodations

Requirements : Education & Skills :

Work Environment & Culture Skills :

Education / Requirements :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Other Requirements :

Benefits :

Short Term Disability

BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Teladoc