Field Service Engineer
Location :
North America, USA, Houston
Ref : FLEX-TEKNA00975
FLEX-TEKNA00975
Division : FlexTek
FlexTek
Job Function : Sales
Sales
About Us
Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Job Description
Gastite AE participates with a staff of support personnel to develop training materials and provide training to Gastite / Flashshield+ / Python customers and sales staff on the use of the company's products.
The AE will further develop product / process improvement ideas from interaction with customers and product installations;
and a high level of interaction with mechanical contractors, regional officials, and all company departments in the course of fulfilling job duties.
Duties & Responsibilities
Product Development
The AE role in product development includes input on new product opportunities, and support of new product specification, design, packaging, and field-testing.
Interaction with marketing and R&D functions is common. Perform tests on existing and prototype parts. Record results of testing and prepare reports.
Development of training materials and providing input to marketing is required in support of sales launch.
Customer Support
The customer support role includes Gastite / Flashshield+ / Python system training in the field, and technical support from office to mechanical contractors, building officials, and plumbing and HVAC / R distributors.
Support and involvement with building code processes are also required.
- Relies on extensive product knowledge, practical mechanical knowledge, as well as knowledge and experience with plumbing and HVAC / R contracting industry.
- Meet all safety requirements
This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed.
Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.
The Individual
Skills Required :
- Mechanical Aptitude
- Microsoft Office and CAD software
- Strong communication skills
- HVAC / R and plumbing, contracting, and industry experience
- Frequent domestic travel required (approx. 50%); infrequent international travel
Education & Experience preferred :
- AS Engineering or equivalent through relevant work experience
- 2-10 years of relevant experience
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