Activations Engineer II - Digital Services, Telecommunications

Overview

SUMMARY

• This Activation Engineer II is responsible for providing test and turn-up expertise for all VoIP and Data products.

To be considered for this position, a candidate must demonstrate a consistent ability to adhere to and promote the core competencies listed below.

Responsibilities

Manages the installation and configuration of CPE for VoIP and WAN connectivity to customers LAN including but not limited to :

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party Field Technicians through various work order activities.

Provides internal activations for "coordinated" circuit installs.

Performs MACD type updates / changes within the BroadSoft switch platform

Handles the Self-Service Response Queue by answering incoming customer calls related to various self-installation issues such as Installation Walk-Through & Troubleshooting.

Trouble Resolution & Reporting :

Works within a queue at a high rate of speed while building quality relationships with technicians.

Works closely with various internal teams to understand & implement requests

CUSTOMER PREMISE EQUIPMENT CONFIGURATION

Remotely provisions customer premise equipment

SYSTEM KNOWLEDGE

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

REQUIREMENTS : Bachelor\'s Degree in a technical field preferred; a minimum of 5 - 7 years\' experience in provisioning, activations, test and turn-up, VoIP premise technician, LAN / IT premise technician. Preferred Certifications : Network +, A+, CCENT, CCNA. Knowledge of data networking, including TCP / UDP, RTP, ICMP, ATM, SIP, VPN, MPLS, Frame Relay, routing, bridging, and switching. Understands and applies WAN connectivity knowledge; understands and applies LAN connectivity knowledge including VLANs; understands and applies VoIP product knowledge; understands and applies inside wiring knowledge for data and voice service cross connections and / or line repair. Experience with testing integrated hardware and software solutions.

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