Responsibilities
- Serve as the primary owner and administrator for Atlassian tools, particularly Jira and Confluence.
- Determine the overall strategy and vision of the Atlassian products and decide on product features based on end users' needs and preferences.
- Work closely with project managers, engineers, and stakeholders to align tool usage with project goals and business needs.
- Regularly assess the effectiveness of Atlassian tools and workflows and recommend enhancements or changes as necessary.
- Collaborate with teams across the organization to ensure effective use of Atlassian tools in both Agile and Waterfall project environments.
- Develop and maintain Jira and Smartsheet reports, dashboards, and workflows to support project tracking and operational efficiency.
- Manage integrations between Atlassian products (Jira, Confluence) and other platforms, including Smartsheet, GitLab, and GitHub.
- Provide user training, support, and troubleshooting for Atlassian tools and integrations.
- Stay up-to-date with new features, updates, and best practices within the Atlassian ecosystem and ensure the organization is leveraging the tools to their fullest potential.
Required Skills :
- 3+ years of experience as an administrator or technical SME of Atlassian tools (Jira, Confluence) is required
- Must have proven experience in building and maintaining reports and dashboards within Jira
- Must have a strong understanding of Smartsheet and experience in integrating it with Atlassian products
- Must have experience with Agile and Waterfall project management methodologies.
- Must have technical aptitude and excellent problem-solving skills
- Must be able to troubleshoot issues within Atlassian tools and integrations
- Must have strong communication and interpersonal skills to work with cross-functional teams and manage stakeholders.
- Must have the ability to train and guide users in maximizing the potential of Atlassian tools
- Any certifications in Atlassian tools is a plus
- Any experience with development platforms like GitHub or GitLab is ideal
- Any familiarity with scripting or automation in Atlassian products using Jira Automation or ScriptRunner is ideal
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