Job Description
Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.
Other responsibilities include, but are not limited to :
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Sell welding and safety products and services to customer
- Process customer orders and accurately input customer order into the computer
- Research products needed for customer special applications
- Follow up on customer orders not processed correctly and remedy situation
- Keep sales literature current and organized
- Perform other tasks as assigned or necessary
Qualifications
- High school graduate or equivalent
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to perform multiple tasks
- Ability to accurately enter data into computer
- Ability to frequently lift up to 50 lbs
- Ability to occasionally lift up to 100 lbs
- Ability to sit, stand, or walk for extended periods of time
Additional Information
Norco offers a competitive compensation / benefit package, including :
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco, Inc is an Equal Opportunity / Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.
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