Job Description
Job Description
Benefits :
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
About Monster Laundry
Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.
Position Overview
The Laundry Center Attendant plays a vital role in supporting Monster Laundrys operations by delivering outstanding customer service, maintaining cleanliness, and ensuring efficient processing of wash-dry-fold orders. This position reports directly to the Chief Operating Officer.
Key Responsibilities
Customer Service :Greet and assist customers with self-service machines and wash-dry-fold inquiries.
Investigate and resolve customer complaints professionally and promptly.Refer potential new customers to the sales department for business development.Operations and Productivity :Accurately process wash-dry-fold orders to maintain high-quality standards.
Monitor order flow and ensure efficient use of equipment and time.Assist in inventory tracking for laundry supplies.Facility Maintenance :Maintain a consistently clean, safe, and welcoming facility, including machines, floors, and common areas.
Conduct daily cleaning of laundromat equipment, premises, and surrounding grounds.Report maintenance issues or equipment malfunctions immediately.Qualifications
Basic understanding of customer service principles and a strong commitment to customer satisfaction.Exceptional attention to detail, particularly in cleaning and order processing.Ability to lift up to 30 pounds repeatedly.Availability to work 520 hours per week during operating hours, including Saturdays and Sundays.Reliable and punctual with strong time management skills.Good communication skills, both verbal and written.Ability to work independently and as part of a diverse team.Preferred Skills
Previous experience in a laundry, housekeeping, or service environment.Basic knowledge of laundering standards and garment care.Compensation and Benefits
Hourly Wage : $18.00 per hour.Retirement : Eligibility for Monster Laundrys 401(k) Retirement Plan after a 90-day probation period.Paid Sick Leave : Accrual of 5 days paid sick leave (PSL) annually.Employee Perks : Weekly free personal laundry service for one load (washing / drying / products included).Flexible Scheduling : Work hours scheduled to accommodate availability and business needs.Equal Opportunity Employer : Monster Laundry values diversity and provides equal employment opportunities to all.Work Environment
Fast-paced and customer-facing.Requires standing for extended periods, bending, lifting, and working with cleaning agents.