Associate User Experience Designer

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Job Type : Full time

Exempt / Non Exempt :

Salary

Job Description :

Associate User Experience Designer - AAA The Auto Club Group

What you will do :

Working closely with senior team members, business stakeholders, developers, and other marketing team members, the Associate User Experience Designer will create intuitive, engaging user experiences that meet the needs of the members and align with the capabilities and goals of AI technologies. Duties include :

Utilize, learn and apply AI tools and platforms (e.g., natural language processing, generative AI) to assist in the creation of user experience journeys

Assists with user experience design - e.g. prototypes, wireframes - for new development features for ACG digital properties (aaa.com, AAA mobile app)

Develop targeted messaging on ACG digital properties; utilize AI to assist with personalization at scale

Leverage AI tools to generate digital content, including landing pages, knowledgebase articles, and frequently asked questions, to support SEO efforts

Optimize site search by employing LLM features in addition to traditional SERP results

Develop and maintain a library of digital assets to be used in digital development to ensure consistency of user experience and to streamline development process

Maintain all UI / UX related artifacts for future reference

Assists with user experience discussions and gather data from both external and internal stakeholders

Assists with UX research design, fielding and interpretation of results to provide actionable recommendations for improved customer experiences

Assist with UAT efforts through development of testing plans and executing tests against the plan

Advocates for the end user by influencing decisions to ensure that product and design decisions are aligned with user needs and expectations.

Supervisory Responsibilities :

None

How you will benefit :

Associate User Experience Designer will earn a competitive salary of $60,000-$80,000 annually with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include :

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

We are looking for candidates who :

Required Qualifications (these are the minimum requirements to qualify)

Education :

Bachelor's degree in Marketing, Business, Computer Science, or Design or a related field.

Experience :

3 years' experience working on UX research, design or testing for B2B or B2C oriented websites or mobile apps

Some exposure to or interest in applying AI tools for content generation or digital optimization

Online portfolio that shows your approach to design and problem solving

Experience with design and prototyping software such as AdobeXD, Figma, InVision, InDesign, Illustrator or Sketch

Experience working in an Agile environment

Knowledge and Skills :

Customer-focused with an acute eye for detail.

Must be a self-starter and able to work autonomously

Intellectually curious

Strong collaboration, communication and presentation skills

Show ability and willingness to learn AI tools to drive productivity and creativity across digital initiatives

Preferred Qualifications

Experience :

Experience with conducting user experience research

Experience creating prototypes

Experience with Design Thinking, Lean UX, or user centered design methodologies

Experience with Analytical Tools (Adobe, Google Analytics, HotJar)

Experience using AI prompting to conduct deep research, GPTs to automate tasks, and AI tools to develop digital solutions

Work Environment :

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and / or modifications to the ACG

Important Note : The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.