SR MGR COMMUNICATIONS & FEEDBACK

Sr Mgr Communication & Feedback

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and experienced Sr Mgr Communication & Feedback to lead our Communications and Feedback team. This first-line manager will be responsible for developing and executing strategic communication initiatives that support our AGT enablement and sales and revenue goals. The ideal candidate will bring a strong background in communications, exceptional writing skills, and proven program management capabilities.

The Main Responsibilities

• Lead and manage the Communications and Feedback team, providing guidance, mentorship, and performance oversight.
• Develop and implement internal communication strategies that align with organizational priorities and drive engagement across AGT sales and revenue functions.
• Own the creation, editing, and distribution of high-impact content including AGT Live, newsletters, executive updates, enablement sessions, and feedback reports.
• Partner with cross-functional teams to ensure consistent messaging and alignment across programs and initiatives.
• Manage communication calendars, feedback loops, and reporting mechanisms to ensure timely and relevant updates.
• Analyze feedback trends and translate insights into actionable recommendations for leadership and program teams.
• Support town halls, offsites, and other key events with communication planning and execution.

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges : $129,639 - $172,852 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states : CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumens benefits.