Apartment Manager - Everett and Lynnwood

Apartment Manager - Everett and Lynnwood

Lynnwood, WA / Everett, WA

Housing Services Housing Services / Full-Time / On-site

YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work apply today!

The Apartment Manager is responsible for the day-to-day oversight, monitoring, and upholding of LIHTC-funded affordable housing properties. This position is assigned to provide on-site services and management at three properties : Luella (90 units), Pathways (5 units) and Trinity (22 units). The purpose of the Apartment Manager role is to support residents in understanding and abiding by their lease expectations, while ensuring the property environment remains safe, well-maintained, and responsive to the needs of the residents. Responsibilities include the full scope of resident lease compliance, property standards, and landlord tenant adherence. Working under the direction of the Associate Director of Permanent Housing, the Apartment Manager ensures that all operational, financial, and property activities align with the YWCA's mission to provide high-quality, affordable housing to income-eligible individuals and families.

This is a 100% on-site role that requires consistent, physical presence during scheduled office hours. Remote or hybrid work is not available due to resident-facing and property oversight responsibilities. The manager's presence across the properties should be representative of the associated tenant needs at each location.

Responsibilities :

• Ensure full compliance with LIHTC regulations, including income certifications, asset verification, lease agreements, and annual recertifications.
• Maintain accurate and organized tenant files per applicable housing agency and YWCA requirements.
• Submit all LIHTC certification documentation to third-party compliance agency (FIRMA) within required timeframes.
• Partner with asset management on audit preparation and responses to monitoring agencies.
• Oversee the implementation of resident lease obligations, ensuring alignment with LIHTC program rules and YWCA policies.
• Identify, document, and address lease non-compliance and resident concerns in a consistent, trauma-informed manner.
• Collaborate with maintenance staff and vendors to ensure timely completion of repairs, unit turnovers, and ongoing upkeep at Luella, Pathways, and Trinity.
• Report emergency maintenance incidents following escalation procedures.
• Serve as the on-site representative regarding legal notices, repair timelines, and maintenance communications.
• Ensure timely follow-up and resolution of open maintenance projects.
• Conduct regular inspections to ensure physical standards, safety, and cleanliness are upheld; complete minor custodial or maintenance tasks when needed.
• Assess and differentiate between levels of crisis and use professional discretion to respond appropriately or escalate when necessary.
• Promptly report and document critical incidents per YWCA policy and regulatory guidelines.
• Monitor overall property conditions to ensure compliance with lease, health, safety, and regulatory standards.
• Oversee day-to-day leasing operations, including application review, rent collection, unit readiness, and inspections.
• Coordinate with the Centralized Applications Team to advertise vacancies and process applicants in alignment with Fair Housing and LIHTC rules.
• Monitor rent payments, issue notices, and initiate legal proceedings as necessary while supporting housing stability.
• Conduct move-in / move-out inspections and provide new resident orientations, including education on lease terms and LIHTC compliance.
• Act as the primary on-site contact for residents across both properties, fostering a safe, inclusive, and respectful community.
• Approach resident interactions with empathy and trauma-informed communication, sensitive to the impact of mental health, poverty, and trauma histories.
• Enforce community standards and lease terms consistently and equitably.
• Coordinate with case managers and external service providers to connect residents with needed resources (e.g., employment, education, health services, or crisis response).
• Support resident voice and inclusion in community or property-related decisions when appropriate.
• Enter occupancy data (e.g., move-ins / move-outs) accurately into the Yardi property management system.
• Transmit resident payments to the Housing Finance Team according to internal procedures.
• Maintain well-organized digital and physical documentation in compliance with YWCA protocols.

Qualifications :

Rate, Hours, Benefits

YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations : All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment : YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.