Customer Communication Specialist

A company is looking for a Customer Communication Specialist - PART TIME.

Key Responsibilities :

Serve as the first point of contact for insureds reporting a new property loss

Take inbound / outbound calls to collect claim details, verify information, and initiate next steps

Document conversations and progress accurately in the claims system while maintaining high service quality

Required Qualifications :

College degree or equivalent combination of education / experience required

Prior call center or customer service experience required (property claims or insurance preferred)

Availability to work evenings, weekends, or extended hours during high-volume or CAT events required

Reliable high-speed home broadband internet connection is required for remote work

Ability to utilize technology devices, software, and applications, with previous experience in Microsoft Office Suites preferred