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Customer Service SpecialistCARSON, CA

Customer Service SpecialistCARSON, CA

Cornerstone Wireless, LLC.Carson, CA, US
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Customer Service Specialist

Location : 18620 Harmon Ave., Carson, CA 90746

Responsibilities

  • Booking and rebooking import load containers from all terminals in Los Angeles, Long Beach.
  • Communicating with dispatch team for import load container delivery orders.
  • Scheduling and matching appointment times with various customers' delivery times.
  • Communicating with customer service team of all troubleshooting and issues during flow of operations.
  • Assisting customer service team with all billing related to AR / AP.
  • Utilizing TMS system for operations.

Preferred Qualifications

  • Communicating with customers on site directly.
  • Problem solving when issues arise such as system being down.
  • Ability to speak in professional manner with customers.
  • Proficient in Microsoft Excel, PowerPoint, Word, Outlook and Google Drive.
  • Fluent in Korean.
  • Experience working in team environment.

    • The base pay range for this role is between $41,000 - $60,000 / yr, and your base pay will depend on your experiences, qualifications, and skills.

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    Customer Service • Carson, CA, US