Operations Manager

Job Description

Job Description

Job Summary

As an Operations Manager at NTS, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics.

By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations.

This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Reviews and analyzes business performance using plan data and recommends decisions / approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business.
• Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Manages and fosters effective communication at all levels of the organization.
• Ensures daily operations are maintained as scheduled.
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversees rental operations and directs and checks daily paperwork flow related.
• Communicates with sales personnel regarding jobs, quotes, problems, etc.
• Oversees maintenance and / or repair of Company vehicles.
• Ensure Safety training & protocols are followed and implemented at the branch.
• Available on a 24-hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Knowledge and Skills

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional Intelligence and influential leadership skills.
• Basic Knowledge of principles of 6s to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Qualifications

• Bachelor’s degree preferred.
• Minimum (4) four years of experience in operations in manufacturing or the construction industry is preferred.
• Must have a valid driver license.

Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including :

• Excellent medical, dental, and vision plans
• 401(k) retirement plan with company match and immediate vesting
• Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!
• Flexible spending and health savings accounts
• Basic and Voluntary life and disability insurance
• Paid Time Off that is either awarded or begins to accrue on the first pay period
• 8 paid holidays
• Birthday and Work Anniversary holidays after one year of service
• Incentive bonus plans
• Educational assistance

About Us : At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service.

We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.

About our Team : At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources.

NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals.

The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers.

NTS is an equal opportunity employer M / F / D / V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.