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IT Service Management Lead

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Senior Practice Lead, IT Service Management Office (SMO) to enhance ITSM practices globally.Key Responsibilities : Take ownership of one ITSM practice and its corresponding ServiceNow moduleDevelop and implement a Service Management transformation plan for the practice areaCollaborate with IT leadership and development teams to align processes with tool functionalityRequired Qualifications : Bachelor's degree in computer science, information systems, or related fieldITIL Certification - Minimum V3 foundation3+ years of experience with ServiceNow or other ITSM platformsDemonstrable knowledge of ITSM framework and at least one practice area (e.

g., Incident Management)Experience with Agile framework and ceremonies

1 day ago
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