Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Job details
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education
This Jobot Job is hosted by Michaela Finn
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $130,000 - $150,000 per year
A Bit About Us
Higher education software company that serves over 150 colleges and universities around the world. They build solutions designed to help colleges and universities recruit, engage, educate, retain and graduate 21st century students.
Why join us?
Competitive Salary
Bonus
401k
Dental / Medical Benefits
Fully Remote with travel
Job Details
Job Details
We are seeking a dynamic and experienced Director of Customer Success to join our fast-growing technology company. This individual will play a critical role in driving customer success, ensuring high customer retention rates, and identifying upselling opportunities.
The ideal candidate will have a proven track record in customer success within the higher education or Edtech industry. This is an exciting opportunity to join a forward-thinking company, where your contributions will have a direct impact on our customers' success and our company's growth.
Responsibilities
- Develop and implement effective customer success strategies that drive customer adoption, retention, and growth.
- Collaborate with sales, marketing, and product teams to deliver seamless customer experiences.
- Identify upselling opportunities and work with the sales team to drive customer growth.
- Manage a team of Customer Success Managers, providing coaching, mentoring, and professional development opportunities.
- Establish key performance metrics and goals for the customer success team, and regularly report on these metrics to the senior leadership team.
- Serve as a customer advocate, ensuring that customer feedback is heard and acted upon within the organization.
- Build strong relationships with key customer stakeholders, understanding their needs, and ensuring their success.
- Develop a deep understanding of our products and services, and how they can drive value for our customers.
Qualifications
- Minimum of 5 years of experience in a customer success leadership role within the technology industry, preferably in the edtech or higher education sector.
- Proven track record of driving customer success, increasing customer retention, and identifying upselling opportunities.
- Strong leadership skills, with experience managing and developing high-performing teams.
- Excellent communication and relationship-building skills, with the ability to work effectively with customers and internal teams.
- Strong analytical skills, with the ability to use data to drive decision making.
- Deep understanding of customer success best practices and trends.
- Bachelor's degree in Business, Marketing, or a related field. Advanced degree preferred.
- Experience with customer success software and tools.
- Ability to travel as needed to meet with customers and team members.
If you are a driven, customer-focused leader with a passion for technology and education, we would love to hear from you.
Join us in our mission to deliver exceptional customer experiences and drive success for our customers and our company.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Head of/Director Customer Marketing
The Head of Customer Marketing will also collaborate closely with the events team to ensure our flagship customer event, INCENTIVIZE, meets our advocacy goals and scales to new markets. This position is critical in driving customer engagement and loyalty, contributing to the overall success and grow...
Sr. Director, Customer Success
The goal of this Senior Director, Customer Success role is to lead a team of Customer Success Managers (CSMs) focusing on the growth and retention of Genesys' customers. Coach your team to apply 'empathy in action', to understand customers' business value drivers, success criteria, and KPIs in order...
Director Customer Success Management - South & LATAM
We are looking for a leader who will report to our VP Customer Success Management and has a successful track record of being both a coach and hands-on team player, with an exceptional customer success mindset. Not only will you take full responsibility for customer accounts across the different stag...
Sr. Director, Field Operations - Customer Success
You will report to the VP, Global Revenue Operations and work closely with the Chief Customer Officer, VP of Customer Success, VP of Renewals, VP of Services, VP of CS Strategy, and other stakeholders across Revenue Operations and the broader ecosystem such as Finance, IT, Legal, and HR. Director of...
Director, Customer Success
As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will c...
Director, Customer Success – Loyalty/CDP
As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative enviro...
Sr. Director of Customer Analytics & Insights
Director, Customer Data & Insights. ...
Director, College Access & Success
The Director of College Access & Success reports to the Assistant Vice President of Community Engagement and Educational Access, in the Division of Diversity, Equity, and Inclusion. As a position focused on increasing access, retention, and graduation rates of Boston youth, the Director of College A...
Senior Director of Strategy, Planning & Innovation - Customer Excellence & Insights
The Senior Director of Strategy, Planning & Innovation - Customer Excellence & Insights role is an important member of the BI&O (Business Intelligence & Operations) leadership team and is responsible for ensuring that the team is best positioned to deliver on its strategy and business priorities. Re...
Director of Partnerships & Demand Generation, Ecommerce
Director of Partnerships and Demand Generation, Ecommerce. This person will leverage their deep understanding of the ecommerce operator’s core challenges, key metrics, marketing strategy and tools, as well as their established network of influential voices and technology providers to generate demand...