TECHNICIAN, EQUIPMENT DISTRIBUTION-Tyler, TX

Job Description

Job Description

Position Title : Equipment Distribution

Join Intelas, a Compass One Healthcare company.

Intelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Explore more at intelashealth.com.

Job Summary

Summary : Crothall Healthcare provides an advanced level of quality maintenance, service and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment.

Job Description : This role is responsible for the leadership, support and development of the DI service team, to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.

Primary Duties :

• Responsible for technical support for customer accounts, equipment assets and / or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
• Provide technical support via phone, written (email or other) and on- site, as needed.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
• Proven track record of solving difficult problems
• Demonstrated ability to handle difficult customer situations
• Perform / facilitate DI assessments at new account start-up or when needed.
• Supports QA / RA to ensure compliance with company, ISO, and governmental policies. Contribute / write policies as needed.

General Duties :

Skills / Qualifications :

Apply to Intelas today!

Intelas is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Intelas are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Intelas maintains a drug-free workplace.