Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, and sales?
We are one of the top providers of brand marketing services in Los Angeles and we are seeking a Client Support Associate to join our growing team of customer satisfaction devoted professionals!
This Client Support Associate is primarily focused on providing on-site consulting & sales support to customers during each of our client’s customized promotional marketing campaigns.
Supporting the customer satisfaction efforts of each campaign, you will provide general support to customers and analyze their product / service needs.
This Client Support Associate position will begin with an intensive training program designed to teach you all aspects of the promotional marketing business and specific functions in relations to the business involving customer support, client acquisitions, entry-level sales management, advertising & brand awareness, and marketing strategy.
This training program is designed to give you the skills you need to be successful in this entry-level role and prepare you for potential management opportunities.
Responsibilities for the Client Support Associate :
Engage with customers about client products and services based off of customer needs
Handle customer inquiries and complaints with an empathetic attitude and professional demeanor
Track and analyze sales data in mobile device
Attend daily Client Support Associate training sessions to discuss client expectations, team goals, and product knowledge
Identify opportunities to upsell products to qualified customers
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