Manager, Revenue Operations Scaled Services, Enabl...

Onboarding And Support Specialist

At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club.

We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam's overall growth strategy.

The ideal candidate for the Onboarding And Support Specialist role is a highly empathetic and solution-oriented individual with a strong commitment to guiding users to success. They possess excellent communication skills, a patient demeanor, and a knack for troubleshooting. The Manager will play a key role in supporting the growth of our self-service business.

What you'll do :

• Partner Onboarding : Designing and executing onboarding processes that equip partners with the knowledge and tools to effectively utilize our Sponsored Product (Search), Display Self Service, and creative automation platforms from day one.
• Proactive Support & Issue Resolution : Providing exceptional support to self-service partners, identifying common pain points, and collaborating with cross-functional teams to implement scalable solutions.
• Process Documentation & Workflow Optimization : Developing clear, concise, and accessible documentation, including guides, FAQs, and best practices, and optimizing workflows to streamline partner interactions and maximize self-sufficiency.
• Platform Enhancement & Collaboration : Partnering strategically with our technical and product teams to translate partner feedback and business needs into actionable platform enhancements, driving the evolution of our self-service offerings.
• Domain Expert : Become a subject matter expert (SME) on Self Service Search, Display and Creative MAP products, serving as the primary point of contact for all internal and external support inquiries.

What you'll bring :

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the U.S. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $96,000.00-$186,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications : Option 1 : Bachelor's degree in business, marketing, communication, digital media / advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area. Option 2 : 4 years' experience in campaign management, business development, market development, or related area.

Preferred Qualifications : 3 years' experience in account management., 3 years' experience in customer-facing role., 3 years' experience in digital media., Master's degree in business, marketing, communication, digital media / advertising or related area and 1 year's experience in campaign management, business development, market development, or related area., With CRM.

Primary Location : 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Sam's Club : Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.