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Senior Customer Care Specialist

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Senior Customer Care Specialist to enhance app engagement and provide customer support.Key ResponsibilitiesCommunicate with customers via phone, email, SMS, and chatTroubleshoot technical problems and collaborate with internal departmentsData entry in various platforms and effectively communicate with the engineering teamRequired QualificationsAt least 5+ years of customer service experience preferredConversational level Spanish preferredExperience in Customer Service or customer-facing rolesExpert in using ZenDeskExperience in Financial Services or Fintech software companies

2 days ago
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