Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications / Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma / GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Contact Center Assistant Manager
Assists the Contact Center Manager with matters concerning staff development and performance of department employees when necessary; assists with monitoring and scheduling of vacation days and overtime; and offers input to Contact Center Manager on semi-annual performance evaluations for all departm...
Paratransit Assistant General Manager
Paratransit Assistant General Manager. JR3286 Paratransit Assistant General Manager (Open). Responsibilities of an Assistant General Manager:. This individual on-site and on-call assists and supports the General Manager in being responsible for all aspects of the operation. ...
Assistant Manager
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes...
Assistant Manager
Citi Trends is looking for a dedicated Assistant Store Manager to join our team at one of the largest chains in the value-priced urban apparel industry. Following successful completion of the two-week training period, you'll be where the action is, assisting the Store Manager in the overall operatio...
Assistant Store Manager - Ocean County Mall
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. Our Assistant Store Managers shine when they: . The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. Our Assistant Store Managers shine when they: . ...
Assistant Manager(03942) - 1027 S Rt 9 Cape May
The Assistant Manager assists the manager in all functions of the Domino's Pizza store, including pizza making, customer service, cleaning, routing etc. ...
Licensed Assistant Salon Manager
As an Assistant Salon Leader, you will assist in managing the day-to-day operations of the salon, as well as manage the salon in the Salon Leader's absence. As an Assistant Salon Leader, you will:. Assistant Salon Leader Requirements: . ...
Assistant Professional / Outside Operations Manager
Cobblestone Creek Country Club is a private full service country club located in Lawrenceville, NJ.Hole Championship Coure (Bobby Weed 2018).Full Driving range and short game facility.Successful Candidate will assist in all aspects of the golf operations.Tournaments, Club fitting, merchandising, Tea...
Operations Assistant Manager
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Assist with a...
Prepared Foods Associate Team Leader (Culinary & Deli Assistant Department Manager)
Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned.Leads and develops Team Members.All Whole Foods Market Retail jobs require ensuring a positive company image by pr...