Front Desk Agent

Job Description

Job Description

Responsibilities :

Front Desk Operations :

• Greet and assist guests during check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns in a professional and courteous manner.
• Maintain a friendly and welcoming atmosphere for guests arriving late at night.
• Prepare and assemble Breakfast offerings for breakfast hours.

Financial Duties :

• Conduct nightly audits of financial transactions to ensure accuracy.
• Balance and reconcile all revenue and settlement accounts, ensuring compliance with hotel policies.
• Prepare and distribute daily financial reports to management.

Sanitation and Safety :

• Ensure the cleanliness of the hotel. Conduct regular patrols and responding to any guest issues.
• Monitor access to the hotel premises during the night.
• Address emergency situations or guest issues calmly and efficiently, following established protocols.

Administrative Tasks :

• Update and maintain accurate records of guest accounts and transactions.
• Handle reservations and room assignments for late-night arrivals.
• Assist in the preparation of operational reports and documentation.

Customer Service :

• Provide exceptional customer service to guests, addressing their needs and concerns promptly.
• Act as a point of contact for guests requiring assistance during the night.

Qualifications :

• Previous experience in hotel front desk operations or a similar role is preferred but not required. Training is available.
• Proficient in using hotel software and computer systems.
• Strong numerical and analytical skills for financial auditing.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.

Working Hours : Will be discussed upon Interview.

Wages : $12.00 Hourly, Biweekly Pay Frequency

Company Description

Our hotel management company is renowned for our commitment to excellence in hospitality. We offer luxurious accommodations, exceptional guest experiences, and innovative services.

With a focus on customer satisfaction and employee development, we stand out for our global presence, diverse workforce, and dedication to continuous improvement in the ever-evolving hospitality industry.

Company Description

Our hotel management company is renowned for our commitment to excellence in hospitality. We offer luxurious accommodations, exceptional guest experiences, and innovative services.

With a focus on customer satisfaction and employee development, we stand out for our global presence, diverse workforce, and dedication to continuous improvement in the ever-evolving hospitality industry.