JobsRUs.com
is seeking to hire a Customer Service Representative for our client in Nashville, TN!
Benefits Available!
Weekly Pay!
$35.00 / Hour
DESCRIPTION :
As part of the Client Community Engagement Team, this position provides front-line customer service and support to employees, HR Business Partners, and others for questions, and issues related to the Client Hope Fund grant-making organization to colleagues in need
The Customer Service Representative supports the day-to-day operations of the Hope Fund with responsibilities including grant-making, data / records management, and overall department support
The individual will serve as the point of contact for Hope Fund grant requests
Assists other administrative support staff in projects and cross-coverage as needed
Teamwork, organizational skills, multi-tasking, and confidentiality are essential.
GENERAL RESPONSIBILITIES
Operations duties
Provide excellent customer service by answering Hope Fund telephone calls and managing mailbox
Route calls to the appropriate staff contact, respond to general inquiries in the Hope Fund mailbox routing to the correct contact when necessary
Assist in the implementation of grant program and determine grant approval / declination; ensure requests are reviewed within 2-3 business days upon receipt.
Specialist will dedicate time to assist applicants in understanding full financial need and gather documentation to demonstrate the need.
Communicate with applicants and HR Leaders regarding status of requests, documentation needs and post-grant making follow-up.
Knowledge, Skills & Abilities
Exceptional service-oriented mindset.
Strong interpersonal, communication, and organizational skills
Exceptional attention to detail
High level of proficiency with MS Office products including Outlook, Word, Excel, PowerPoint
Ability to multi-task and work independently with minimal supervision
Must be flexible, work well in a fast-paced environment, and have the ability to readily adapt to change
Communicate effectively and demonstrate interpersonal skills as applied to interaction with customers, coworkers, supervisors, and key business leaders
Ability to handle confidential information appropriately
General Comments
No Health Requirements
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