Credit and Collection Specialist

Job Description

Job Description

Description :

The Credit and Collection Specialist position is a key function in the accounting and finance department and contributes to effective and accurate sales and operational reporting.

This includes processing and monitoring accounts receivable to ensure that customer accounts are reconciled in a timely and appropriate manner.

Position Overview

This position requires a technical thinking, detail-oriented accounting professional who has a minimum of three years of accounting experience, preferably within the distribution, or manufacturing industry.

The position requires hands-on operational experience using SAP sales, distribution, inventory and / or financial modules or similar modules within a comparable ERP system.

Position Responsibilities

• Monitors customer accounts to identify past due balances. Manages a portfolio of customers and ensures they pay invoices timely.
• Creates and maintains credit history files. Keeps accurate records and reports on collection activity.
• Researches and solves payment discrepancies.
• Builds relationships with new and existing customers regarding collection related issues.
• Verifies that transactions comply with financial policies and procedures.
• Takes actions to encourage timely debt payments, contacts customers regarding overdue payments as necessary.
• Resolves billing and customer credit issues. Responds to all credit inquiries.
• Investigates historical data to identify problem accounts.
• Assists with special projects to improve Collection process.
• Assists with the Annual Audit AR and Collection related reports.
• Works closely with KTLP Sales Department to resolve customer payment and collection issues.
• Analyzes and assesses the creditworthiness of new customer accounts. Checks credit scores and obtains credit references.
• Identifies delinquent customer accounts requiring external collection efforts and evaluates external collection agencies if needed.
• Identifies bad debt of financial exposure.
• Generates the AR aging report and works on it daily contacting customers for payments.
• Provides the management with the detailed reporting regarding AR Past Due Balances and the collection status of those balances.
• Files Amazon Shortage claims using Vendor Central portal.
• Other duties as assigned.

Requirements : Knowledge

Knowledge

o Bachelor's Degree or equivalent in collection-related experience.

o Strong bookkeeping and accounting capabilities and solid understanding of GAAP.

o Knowledge of accounts receivable and maintaining general ledgers.

o Three years of hands-on collections experience with large customers. Collections experience with Amazon is a must; other large customers may include Grainger, Menards, The Home Depot, Lowe’s, etc.

o Ability to maintain a high level of accuracy in preparing and entering financial information.

o One-year hands-on operational experience using SAP or comparable ERP system.

o Ability to improve and learn to be an expert in the SAP accounting functions.

o Experience in an industrial manufacturing or distribution environment is a strong plus.

Skills

o Excellent written and verbal communication skills.

o Detail oriented with strong problem-solving and analytical skills.

o Demonstrated ability to handle a variety of assignments simultaneously.

o Ability to prioritize and work under deadline pressure.

o Ability to focus, complete tasks accurately and thrive in a fast-paced environment.

o Excellent follow up.

o Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email and face to face contact.

Personal Attributes

o Flexible work attitude, ability to learn new things quickly.

o Holds self to high ethical standards and is capable of maintaining confidentiality.

o Sense of urgency mindset with an assertive let’s get it done attitude.

o Enjoys multitasking.

o Professional demeanor.

o Energetic, dynamic, and friendly personality.

o Strong interpersonal skills and ability to work well with teams.

o Interested in achievement of broad objectives through teamwork and collaboration.

o Results oriented, self-motivated, and has the ability to meet all deadlines.

Physical Demands and Work Environment

o Continuous keyboard and screen usage for several hours a day.

o Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.

o Capable of standing or sitting for several hours a day.

o Regular, reliable and predictable onsite attendance necessary.