Practice Manager - Castle Rock

Description

Join Village Medical as a Practice Manager in Castle Rock, CO.

We're looking for a Practice Manager to help us transform the way primary care is delivered and how patients are served.

As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools.

Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

Could this be you?

The Practice Manager facilitates day-to-day clinical operations within the practice, including managing patient, staff and provider interactions and maintaining a service-based approach to issue resolution.

This leader collaborates across clinic leaders, staff, and providers to promote the highest standards of quality of patient care by appropriately managing patient flow and championing excellent patient experience.

Providing support and training to staff is critical, while also encouraging their abilities to effectively address triage calls and service recovery.

How you can make a difference as a Practice Manager :

• Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists
• Receive and understand direction on clinical processes and competencies from clinical operations leadership and disseminate updates and new protocols to staff
• Assist with the onboarding, launch and integration of new Village Medical clinics
• Function as key communication point within the practice and among providers
• Act as initial point of escalation for any staff, provider, or patient concern
• Ensure success on practice Key Performance Indicators (KPIs)
• Lead clinical staffing assignment and alignment
• Provide clear and consistent communication with employees
• Ensure clinical staff meetings and huddles are performed successfully
• Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively
• Supply management and delegation as required
• Ensure appropriate orientation of new employees and facilitate on-going training and development of clinical staff to meet changing needs and organizational demands
• Complete annual and mid-year employee evaluations for clinical staff, as directed
• In conjunction with Talent Acquisition, lead the recruitment, selection and hiring process for clinical positions
• Proactive involvement in employee mentoring, coaching, and discipline
• Accountable for understanding and executing again the Practice Operating Plan
• Responsible for performance against practice budget
• Responsible for bi-weekly completion of clinical employee payroll
• Assist the provider in delivery of patient care, works with provider to resolve all emergent patient or clinical issues in a timely manner
• Monitor the patient flow to identify gaps and partner with nursing leadership to address appropriately

Skills for success as a Practice Manager :

• High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
• A keen sense of personal accountability for delivering individual and team results
• Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
• Highly relationship oriented and ability to serve complex patient populations
• A passion for mentoring others and fostering teamwork with a desire to drive outcomes
• A hands-on, solution-oriented leader who drives change through building and leveraging trust
• A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do

Experience to drive change as a Practice Manager :

• High School Diploma / Equivalency
• 3 years minimum clinical or clerical experience in primary care or similar practice setting
• 1 year direct supervisory experience preferred

Explore your future with Village Medical today!

Job Type : Full-time

Pay : $58,000.00 - $89,000.00 per year

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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