Bilingual (English and Spanish Speaking) Entry Level CSR

Job Description : Spanish Speaking Entry Level Customer Service RepresentativeSIGN ON BONUS! Receive $350 after training!JOIN THE PECKHAM TEAM!The Important InformationWage : $18.

50 per hour plus a Health & Welfare Benefit, $19.95 after English / Spanish certification and an opportunity to move up to $21.

71 after security clearance and Applicant Line certification is obtained. Plus, a $1 increase for every hour worked after 6 : 00pm Monday - FridayHours : Both full (30+) and part time shifts available Sunday - Saturday, 4 : 30 AM 10 : 00 PM AZ / MST Location : This position is located in our Phoenix office and is not a work from home opportunityWhat you’ll needHigh School Diploma or GEDAt least 18 years of ageU.

S. CitizenCall center experience preferredProficient in both the English and Spanish languages (written and verbal)Basic computer skills (typing, reading comprehension)DUTIES AND RESPONSIBILITIESProvide superior customer service by answering incoming calls in a timely mannerFollow established policies and procedures to respond and route calls appropriatelyGather information to determine customers’ needs;

apply problem solving skills and resolve the inquiry / request effectivelyLog customer information into a database ensuring data entry is accurate and completeAccess knowledge base per customer request for informationVerify and record demographic data with caller and escalate customer issues as appropriateMaintain and improve quality results by adhering to standards and guidelinesHandle inquiries and requests in a courteous and professional manner, including calls received in crisis situationsControl the pace and flow of the inquiry / request and manage call time effectivelyFollow protocol and apply sensitivity and discretion in handling confidential informationPromote Peckham’s vision, values, and services to all customers and stakeholdersAssist in maintaining organization wide quality standardsFlexibility in work hours and shifts including some weekends as neededAccept other related jobs / duties as assignedMINIMUM QUALIFICATIONSHigh School Diploma or equivalentAt least 18 years of ageU.

S. CitizenProficient in the English and Spanish language (written and verbal)Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearanceProficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customersAbility to take direction within a team setting and complete team related work promptlyPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the individual will be required to multitask .

The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift .

Individuals will be required to be mobile throughout the building .WORK ENVIRONMENTIndividuals will be in a cubicle for most of their scheduled shift.

Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere.

The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SECURITYMany of the positions through the Business Services Division require a security clearance.

Thus, the candidate / employee must pass and maintain appropriate security and background checks as required for each area and / or contract.

The extent of the security and background check may vary by position.Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis.

Required security and clearance checks will be completed at no financial cost to the candidate.To determine if you are a potential candidate for this position a review of the following may apply : A criminal background / history inquiryEmployment verificationDrug screeningCredit historyThe following may impact your ability to gain the required authorization : Poor credit, bankruptcy in the past 2-3 years and / or delinquent paymentsPrevious termination from previous employment that involves theft or other negligent actions on your partDrug or alcohol useFailure to be honest when responding to the required Federal Security Clearance questions.

Clearance investigations can / will go back as far as 7 years or more.OTHER INFORMATIONThis job description in no way states or implies all duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Worker Sub-Type : Team MemberLocation : Phoenix, AZBusiness Line : Contact Center SolutionsTime Type : Scheduled Weekly Hours : 40First Shift (United States of America)