Tech Support Consultant

Job Title : Tech Support Consultant

Location : Carmel, IN 46032

100% Onsite (NO Remote / Hybrid)

Vaccination Required

Project Duration : 6+ months

Minimum Qualifications

• A minimum of 3-6 years' work experience supporting Manufacturing and Warehouse environments :
• High level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu
• Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting and Experience with serial-based technologies (PLC's, scanners, printers)

IT Field Service Technician will provide local IT support services for assigned Allegion facilities.

This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations.

Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.

Primary accountabilities include :

• Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
• Demonstrate independent troubleshooting and decisive problem solving. Actively participate in assigned projects to drive operational and / or IT improvements.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
• Participate in the creation and reinforcement of standards for Field Services.
• Work with cross functional teams in support of project initiatives in defining the IT support scope.
• Follow and promote defined ITIL procedures.
• Assist with support of network, server, and business infrastructure.
• Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
• Install technology hardware and software that fulfill project requirements according to standards or requirements.
• Perform other assigned operational duties.

Other Qualifications :

• Mobile environment operating systems; Apple iOS. Android, Windows CE.
• Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
• Experience with PC Hardware troubleshooting
• Experience with serial-based technologies (PLC's, scanners, printers).
• Experience with handheld scanners.
• Basic Audio-Visual Support
• Experience supporting label, laser, and multifunction printing.
• Broad technical IT knowledge and awareness of industry trends.
• Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
• Advanced troubleshooting skills.
• Relationship management and conflict resolution management.
• Experience with telephony technologies.
• Exposure to broad spectrum of IT applications and IT architecture.
• Working in cross functional teams and the ability to work as part of a virtual team.
• Ability to multitask and prioritize effectively.
• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
• Degree in computer science for IT or related.
• Network + certification nice to have.

Please send resumes to neeraj@reqroute.com

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs.

We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( www.reqroute.com )