CATERING SALES MANAGER

Job Title Catering Sales Manager Education Bachelor's Degree Location Rosewood Sand Hill - Menlo Park, CA 94025 US (Primary)

Compensation Currency USD Job Description JOB TITLE : CATERING SALES MANAGER

DEPARTMENT : CATERING

REPORTS TO : DIRECTOR OF CATERING

OVERVIEW / BASIC FUNCTION :

Under the supervision of the Director of Catering is responsible for generating the majority of banquet revenue as well as assisting in the general management of the Catering Department.

Focused on Wedding and Social Market.

RESPONSIBILITIES :

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Solicit new business through activities including but not limited to telephone calls and field trips.

Prepare call report on daily basis.

Maintain contact with ongoing clients on a regular basis.

Prepare, implement and maintain division standards and control objectives.

Suggest, confirm and finalize menus.

Monitor services provided by banquet staff.

Coordinate activities of catering department with other departments to ensure excellent service to guests.

Closely monitor market competition.

Assist in preparing weekly and monthly reports and forecasts.

Participate in quality control activities.

Create, implement and monitor a sales action plan for the department.

Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

Interact in courteous and professional manner with all guests, staff and community members.

Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

All other duties as required.

Job Requirements Experience : Minimum three years experience for a luxury or ultra-luxury property.

Education : College degree or equivalent work experience.

• General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;
• be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs;

work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills : Knowledge of international foods and French and California wines; thorough knowledge of banquet service and operations;
• thorough knowledge of market in which hotel is competing; ability to generate sales; ability to effectuate quality and quantity control standards;
• ability to be resourceful, creative and maintain flexibility; ability to add and subtract three digit numbers. Ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces;
• ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff;
• ability to maintain staff and guest confidentiality at all times; ability to manage by example; ability to accept responsibility for actions of others;
• exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel;
• ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions;
• ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions;

ability to participate in all departmental and hotel-wide meetings.

Language : Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements : Must be able to exert physical effort in transporting pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications : None required.