Medical Support Associate

AMI Expeditionary Healthcare • Rosebud, SD, US

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AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is physician owned and led by an experienced and professional leadership team. AMI has medical, public health, operational, and logistical expertise throughout the company that has extensive experience caring for diverse populations in just about every environment – be it austere and / or expeditionary. AMI is a global healthcare support company providing solutions on five continents. AMI's corporate character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is to provide the highest quality medical and public health services worldwide and to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most.

About The Project / Clinic AMI will be assisting in providing medical staff to the Rosebud Comprehensive Health Care Facility in Rosebud, South Dakota to help deliver compassionate and quality healthcare to patients in the area.

Job Summary

The Medical Support Associate (MSA) provides direct support to patients and clinical staff in a fast-paced hospital and clinic environment. MSAs play a vital role in patient care by assisting with intake, supporting clinical documentation, ensuring exam areas are prepared, and maintaining patient flow throughout the facility.

Duties / Responsibilities

Welcome and assist patients during intake and triage, including obtaining vital signs and medical history.
Support providers with accurate documentation and electronic medical record (EMR) data entry.
Maintain clean, organized, and fully stocked exam / treatment rooms; sterilize equipment as needed.
Monitor patients and promptly communicate status changes to the clinical team.
Assist with patient coordination, movement, and transfers within the facility.
Respond to patient requests and calls in a timely, compassionate, and professional manner.
Follow infection control policies, safety protocols, and facility procedures at all times.

The job duties are flexible and subject to change depending upon operational needs.

Required Skills / Abilities

Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

Strong interpersonal skills and ability to work on a team.

Excellent communication and time management skills.

Must be able to successfully complete the AMI Credentialing Process.

Proficiency in Microsoft Office Suite applications.

Education & Experience

High school diploma or GED

Active BLS certification

Preferred : Completion of a Medical Assistant or healthcare support training program.

Preferred : Medical Assistant Certification.

Prior experience in a hospital, clinic, or urgent care setting is advantageous.

Additional Requirements

Must be able to work in a safe manner following all safety rules and regulations. Must work as a team member to improve safety culture and quality.

Read and follow instructions. Demonstrate safe work behavior.

Must be able to lift 50 pounds.

Must be able to stand or sit for long periods of time.

Must be able to push, pull, reach, and bend frequently.

Inclusion & Cultural Competency

Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural backgrounds, socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities.

Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

EEO Statement

AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA & ADAA Statement : In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.

Background Check(s) Required : Yes. Background Check Statement Disclaimer : The candidate's offer is contingent upon completing a criminal background investigation, reference, and credentialing checks. These checks may include fingerprint checks, local law enforcement checks, credit checks (for employment purposes only), and education and professional licensure checks. The company may require security clearance and other U.S. Government checks depending on the contract. Candidates will be given full details on which background checks are required and forms to complete.

E-Verify Statement : AMI uses E-Verify to check employment eligibility. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of identity and work eligibility.

Required Applicant Documents

Resume / CV

Three (3) Professional and / or Academic References

Copy of Professional License (if applicable)

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Support Associate • Rosebud, SD, US