Customer Service Representative

Job ID : 493268

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside.

Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge.

• The manufacturer’s signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing;
• Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes;

plus popular brands of landscape and gardening materials.

Summary

Responsible for inside sales and / or counter sales. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office.

Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Essential Duties and Responsibilities

• Receive customer phone calls; provide support to customers and contractors via phone and in person
• Provide information and technical information about products and prices
• Refer to product catalogs and specification guides to determine related product uses and applications
• Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
• Coordinate mailings of literature and samples
• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
• Help customers with design ideas / problems; provide customer feedback to management
• Assist with production scheduling, job site coordination, and dispatch
• Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
• Enter sales orders into computer for tracking
• Attend training meetings, seminars, bimonthly sales meetings, and schools as required
• Assist in monthly physical inventory counts, enter and manage inventory in computer system
• Retrieve information for Credit Department when needed
• Follow all safety regulations
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Skilled in Microsoft Word, Excel and Outlook
• Previous sales experience; Knowledge of concrete masonry is a plus
• Positive attitude and desire to work with a great team in a fast-paced environment
• Basic math skills
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi task

Physical Environment

• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
• Bending and some lifting
• Extensive writing, phone and radio use
• Tasks can be very repetitive
• Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
• Ability to provide assistance to others in moving heavier or bulkier objects
• Have good depth perception and color discrimination

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
30+ days ago