Retail Assistant Store Manager

Assistant Store Manager

A successful Assistant Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details

What You'll Do :

• Sales and Goals Achievement :
• Demonstrate leadership in driving sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Lead and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging, in addition to maintaining all current sales promotions.
• Customer Service :
• Personally demonstrate a high level of customer engagement and sets expectations for team. Understands the customer is the center of what we do.
• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads team in doing the same.
• Partner with Store Manager on developing optimum staffing levels and floor coverage to engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Human Resources / Leadership Skills :
• Partner with Store Manager to recruit, hire, train, motivate and lead employees.
• Demonstrate professionalism, integrity and company values when addressing employees.
• Exhibit sound decision-making skills and performs with a minimum of supervision; is solution based.
• Provide clear and consistent feedback to employees on a regular basis.
• Assist Store Manager in ensuring all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
• Assist in goal setting process for Store leadership team
• Adhere to all Company guidelines, policies and programs and sets a positive example.
• Be receptive and responsive to feedback.
• Identify problems and opportunities to discuss with Store Manager
• Store Operations :
• Understand inventory and expense control.
• Lead team in handling of merchandise receipts and transfers quickly and accurately.
• Lead team in the visual merchandising of sales floor.
• Understand, execute and train all cash handling and reporting functions
• Properly process all register functions and ensures they are correctly followed in store.
• Ensure store is secured; responds to any alarms as directed.
• Ensure safety of employees and customers. Communicate concerns to Store Manager or Human Resources

What We're Looking For :

Environmental Factors :

Position Benefits and Perks

Our pursuit of a better way isn't just about our productsit's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

Position Compensation Outline

Compensation : $23.87 - $28.42 / hour

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.