Customer Service Manager & Admin Manager (Remote)

Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced  Customer Service & Administrative Manager  to join our team.

This  fully remote , multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities

• Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
• Address and resolve client issues, concerns, and inquiries with outstanding customer service.
• Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
• Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
• Learn different areas of the business, fill operational gaps, and train / mentor new team members as we scale.
• Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
• Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

Requirements

Benefits

About AutoMarket

AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried-and-true systems, we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!